Pick the package that fits your visits.
Every package has every feature of the app. What differs is how many visits a month it covers and the monthly email allowance that comes with them, both shared by all your locations. Only paid packages can buy WhatsApp or text packs and extra visits. Start free, no card.
Free for 100 visits a month · no card needed
Billing
Core — 1,200 of 1,500 visits used
Four packages, sized by visits.
Pick by how many people you serve in a month. Visits are shared by all your locations, lines and counters.
- FreeTo try turnda, or a very small counter100visits a monthA visit counts once, when you call someone — whatever the stops.
Room for about 3 visitors a day, every day. Enough to try it out.
- Every feature included
- 100 visits a month
- 300 emails a month
- No extra visits on Free
- Shared by all your locations, lines and counters
- Tracking page, with WhatsApp or email updates
- TV and kiosk on devices you already have
- Six languages
- CoreA single-counter shop or clinic1,500visits a monthA visit counts once, when you call someone — whatever the stops.
Room for about 50 visitors a day, every day · 3.3¢ a visit
- Every feature included
- 1,500 visits a month
- 4,500 emails a month
- Extra visits: 500 for US$15
- Shared by all your locations, lines and counters
- Tracking page, with WhatsApp or email updates
- TV and kiosk on devices you already have
- Six languages
- Never fully stopped if a payment fails
- RecommendedPlusBusy clinics and multi-counter shops3,000visits a monthA visit counts once, when you call someone — whatever the stops.
Room for about 100 visitors a day, every day. Twice Core's visits for US$40 more.
- Every feature included
- 3,000 visits a month
- 9,000 emails a month
- Extra visits: 500 for US$15
- Shared by all your locations, lines and counters
- Tracking page, with WhatsApp or email updates
- TV and kiosk on devices you already have
- Six languages
- Never fully stopped if a payment fails
- Lowest cost per visitMaxBusinesses with several locations8,000visits a monthA visit counts once, when you call someone — whatever the stops.
Room for about 270 visitors a day, every day · 2.7¢ a visit
- Every feature included
- 8,000 visits a month
- 24,000 emails a month
- Extra visits: 500 for US$15
- Shared by all your locations, lines and counters
- Tracking page, with WhatsApp or email updates
- TV and kiosk on devices you already have
- Six languages
- Never fully stopped if a payment fails
The price shown is the price paid; no tax is added. We don't prorate or run coupons. Unused WhatsApp and text packs are refunded in the cases listed in our Terms.
Everything, in every package
The packages differ in visits only. WhatsApp and text updates are the only optional add-ons.
Live Queue page
Call next, hold, transfer and more, with big buttons.
Your customers' tracking page
Their place in line, live, on their own phone.
Message updates
The tracking link, the lobby TV and email updates are always included. WhatsApp updates are an optional prepaid pack you turn on; text updates are another, opening country by country. Email has a monthly allowance by package.
Walk-ins and appointments in one line
Plus an online appointment page your customers can use.
Waiting-room TV
On a recent smart TV or a browser stick. Pair the ones you need.
Check-in kiosk
Any spare tablet at your door.
Journeys
One visit through several stops, on one link.
Your logo and colours
On your customer pages, from your first day.
Several locations
One dashboard, one package, and move a customer to a quieter location.
Ratings and reviews
A one-to-five-star rating after a visit, on the tracking page, and an optional Google review email.
Analytics and reports
Eight plain numbers, what to improve first, and Reports in five groups that download as Excel, CSV or PDF.
Team roles
Owner, manager and staff; staff sign in with their own PIN.
Activity log, kept a year
Who did what, with customers shown by ticket number, never by name.
Six languages
For your customers and for your team, set separately.
Your own questions
Ask visitors a question with a tap; send them to the right line, or let some go first.
Connections to other systems
Let your appointment book, billing or head office work with your lines, safely.
Guided setup
A new location in minutes, or copy one you already have.
See every feature → Add your own language or correct any sentence → Package limits →
Tracking link, TV and email updates included in every package. WhatsApp and text updates are optional prepaid packs.
WhatsApp and text messages are prepaid add-ons, and a business uses one channel, not both: you set a limit, a new pack is bought when one runs low, and nothing is billed per message. Email has a monthly allowance by package. Text messages are closed in every country until a country is opened.
- Every customer: a live tracking page on their phone. It changes the moment it's their turn.
- WhatsApp updates when your customer messages you — by tapping “Get WhatsApp updates” on their tracking page or scanning the code at your kiosk. WhatsApp is an optional prepaid pack, priced by country zone.
- Customers who leave an email: email updates.
Updates go to the people in your line, about their own visit. That's fair use (Terms, section 10.6). Read the Terms →
A014
You're almost up
Your number
A014
3 people ahead of you
Leave the line
Updated just now
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Optional add-ons: WhatsApp and text messages
The tracking link, the lobby TV and email updates are free and included in every package. WhatsApp and text messages are optional prepaid add-ons you turn on, and a business uses one channel, WhatsApp or text, not both. Text messages are closed in every country until a country is opened. Extra visits are 500 for US$15.
A pack is 1,000 WhatsApp messages, prepaid: you set a limit, a new pack is bought when one runs low, and nothing is billed per message. The price depends on the zone of your customer’s country. WhatsApp only reaches customers who message you first.
- Zone 1For example India, North America, ColombiaUS$6
- Zone 2For example Brazil, Mexico, Saudi ArabiaUS$20
- Zone 3For example Singapore, Malaysia, SpainUS$30
- Zone 4For example Indonesia, the United Kingdom, FranceUS$40
- Zone 5For example Germany, the NetherlandsUS$65
Not on sale yet. This pack cannot be bought at the moment, and this page will show its prices when it can.
Text messages (SMS)
A pack is 1,000 text messages, prepaid in the same way. Texts are closed in every country until we open them, one country at a time: the app shows whether yours is open, and the price for your zone, before you turn them on.
- Zone 1Lowest-priced countriesUS$120
- Zone 2Lower mid-priced countriesUS$160
- Zone 3Higher mid-priced countriesUS$240
- Zone 4Highest-priced countriesUS$450
Not on sale yet. This pack cannot be bought at the moment, and this page will show its prices when it can.
Prices are in US dollars, per pack. No tax is added.
Billing, payments and refunds →WhatsApp: how it works →SMS (text messages): how it works →
What is a visit?
A visit counts once, when you call someone — whatever the stops. A visit is one person's or one party's whole trip through your line. It is counted once, at the moment you first press Call.
- Someone who joins and is never called is never counted.
- Recalling them, moving them to another stop or transferring them to another location never adds a second visit.
- Press Call by mistake and undo it within 60 seconds, and it isn't counted.
- Unused visits expire at the end of each billing month.
An example
Mei joins your line at 9:00 and you call her at 9:20: one visit. You recall her once, send her on to the second stop and transfer her to your other location: still one visit. Tom joins at 9:05, gets tired of waiting and leaves before you call him: no visit at all.
If you reach your limit
You are never cut off in the middle of a day. If you use your package and all the packs your maximum allows, every Call is still counted, the line finishes the day, then new joins pause at the end of your location’s trading night (midnight, or when your opening ends if you open past midnight — 02:00 for a location open 18:00–02:00) until the month resets — from the QR code and from staff adding walk-ins. Everyone already waiting is still served. New visitors see: “This place isn't taking new visitors right now. Please speak to a member of staff.”
To keep joining, let extra visits cover it or move up a package. A monthly payer moves up at once; a yearly payer at the renewal.
Extras
Extra visits
Paid packages can add 500 visits for US$15 a pack. Extra visits are off until you turn them on in Billing and choose a monthly limit (none is allowed); Free cannot buy packs. A pack is bought when you have nearly used your allowance, and never beyond your limit. Extra visits we give you expire with the month; extra visits you buy stay until they are used. Each extra visit also adds 3 emails to this month's allowance.
Yearly
Twelve months for the price of ten, on any paid package. It's the only discount — no coupons, no launch price.
Emails
Each package includes emails to your visitors: 300 a month on Free, 4,500 on Core, 9,000 on Plus and 24,000 on Max, shared by the whole business. When they run out, emails stop; WhatsApp and the tracking link keep working.
The fine print, in plain words
- One package per business
- Visits are shared by every location, line and counter. All your locations are one package and one bill.
- A visit
- One person's or party's whole trip, counted once. Only pressing Call counts a visit — joining does not. People who join and leave without being called are never counted, and a Call undone within 60 seconds isn't counted (unless that visit then ends without being served, when it is counted once).
- Choosing or changing package
- Monthly payers upgrade at once: the new package starts today at full price with fresh visits, and today becomes your billing day. Yearly payers change package at their renewal — there is no mid-year upgrade. A downgrade, or a switch between monthly and yearly, also takes effect at your next renewal.
- Yearly
- Twelve months for the price of ten. It runs to its end, and you change package at the renewal. If you cancel, a yearly payment isn't refunded.
- No prorating, no coupons
- We don't credit part months or run discounts, and packages and extra visits aren't refunded. Unused WhatsApp and text packs are refunded automatically in the cases listed in our Terms, for example when they stop working on our side, and not for a change of mind. If we make a real mistake, we refund it by hand.
- Cancelling
- From your billing page, no phone call. You keep your package until the end of the period you've paid for.
- If a payment fails
- You keep your full package for 14 days, and we email you during them. The grace days can be used once in any 12 months by the same owner; a second failed payment inside that time moves you to Free the same day. After the days end your business moves to the Free package — never a full stop.
- Unused visits
- They expire at the end of each billing month, and so do extra visits we give you. Extra visits you buy stay until they are used.
- One business, one Free account
- The Free package is for one business. If we find several Free accounts for the same business, we email you and, after 14 days, may close the duplicate by hand.
- Tax
- No tax is added. The price shown is the price paid. You can add a tax number in Card and invoices. One USD price worldwide.
- If our prices change
- A published price change, including a smaller pack at the same price, reaches businesses already paying at their next renewal, never before. We email you ahead of it, and your Billing page shows the price you actually pay until then. WhatsApp message prices are reviewed once a year, in January. A change starts 30 days after you are told, and packs you already bought keep all their messages.
Questions
Is there a free package?
Yes. The Free package has 100 visits a month, every feature of the app, and needs no card. WhatsApp and text packs and extra visits need a paid package.
Do you send SMS?
Not in any country today. Text updates are an optional prepaid add-on that stays closed in each country until we open it; the app shows whether yours is open before you can turn it on. A business uses one channel, text messages or WhatsApp, not both. The free tracking link, the lobby TV and email always work without it.
Do I need hardware?
No. Customers use their own phones; the TV and kiosk are devices you already have.
Which countries?
Everywhere, at the same package price. WhatsApp packs are priced by country zone. Text updates are closed in every country until we open them, one country at a time; where a registration fee applies, the app shows it before you agree.
What counts as a visit?
A visit counts once, when you call someone — whatever the stops. If someone joins at Reception, sees the doctor, then the pharmacy, that's one visit. Only pressing Call counts a visit — joining does not, so a person who leaves before you call them is never counted. Recalls, transfers and extra stops never add one, and an undone Call within 60 seconds isn't counted.
What happens when I reach my limit?
You finish the day, and every Call is still counted. Extra visits are off until you turn them on in Billing. When they are on, a pack is bought when you have nearly used your visits, up to the monthly limit you choose. When your visits and the packs you allow are used up, new joins — QR and staff-added walk-ins — pause at the end of your location’s trading night (midnight, or when your opening ends if you open past midnight — 02:00 for a location open 18:00–02:00) until the month resets, and everyone already waiting is still served. A monthly payer can also move up a package at once.
What if a payment fails?
You keep your full package for 14 days while we email you. The grace days can be used once in any 12 months by the same owner; a second failed payment inside that time moves you to Free the same day. After the days end you move to the Free package. You are never fully stopped.
Can I get a refund or a part-month credit?
No. We don't prorate or run coupons, and packages and extra visits aren't refunded. Unused WhatsApp and text packs are refunded automatically in the cases listed in our Terms, for example when they stop working on our side, and not for a change of mind. A real mistake on our side is refunded by hand.
Is tax added to the price?
No. No tax is added. The price shown is the price paid.
Can I open several Free accounts?
One business gets one Free account. Duplicates for the same business aren't allowed.
Can I move up a package part-way through a year?
A yearly payer changes package at the renewal, so no money is lost and nothing is prorated. A monthly payer moves up at once, with fresh visits from that day.
What happens if you change your prices?
Businesses already paying move to a new price at their next renewal, and we email you before it. Your Billing page shows the price you actually pay until then.
How much do WhatsApp and text packs cost?
Both are optional prepaid add-ons, sold in packs of 1,000. WhatsApp packs run from US$6 to US$65 and text packs from US$120 to US$450, depending on the zone of your customer’s country. Text messages are closed in every country until a country is opened; the app shows whether yours is open, and the price for your zone, before you turn either on. The tracking link, TV and email updates stay free and included.
Can I use WhatsApp and text messages together?
No. A business uses one channel: WhatsApp or text messages (texts are closed in every country until a country is opened), not both. Either way, the tracking link, the lobby TV and email updates are free and included in every package.