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Every line is one thing turnda does. Type a word to find what you are looking for, or read down by area.

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218 features

Joining the line

  • No app to installCustomers scan a QR code or open a link and join from their phone's browser.
  • A poster for your doorPrint a poster with your logo and a big QR code. Customers scan it and join.
  • A QR for each way inThe join page, WhatsApp, booking, the kiosk and the TV each have their own QR you can download as a picture.
  • Copy the join linkCopy the join link from the poster screen and share it by message or on social media.
  • A join button for your websiteAdd a Join the queue button to your own website.
  • Join by WhatsApp messageCustomers can join by sending you a WhatsApp message. They start the chat, so there is no fee to either side.
  • A WhatsApp join QRA QR code asks your questions first, then opens WhatsApp with everything ready.
  • Join from the TVPut a join QR on the lobby TV so people in the room can scan and join.
  • Your logo on the join pageYour logo, business name and brand colour sit at the top of the join page.
  • Brand colour kept readableIf your brand colour is too pale to read, the page quietly darkens it so buttons and text stay legible.
  • A fast first screenThe join form is built to appear quickly, even on a weak signal.
  • Joining survives a dropped signalIf the phone goes offline while joining, the details are kept and finished when the signal returns.
  • Ask only what you needName, phone and a note are switches you control, and you can add your own questions.
  • Phone number checkA number with no country code gets a clear note on what to add before it is accepted.
  • A mobile number for staff callsAn optional mobile number lets staff phone the customer, and the form says no WhatsApp message will be sent to it.
  • Pick your personCustomers choose a stylist or doctor, or first available, and see who is in today.
  • If the person is awayIf the person a customer asked for is not in today, the form switches them to first available and says so.
  • Vehicle or plateA drive-up business can ask for the car or plate so staff can spot it.
  • Step out, come backA customer who closes the page sees their place again when they return.
  • A code to get your place backA short code shown on joining restores a customer's place if they lose the page.

The tracking page

  • A live place in lineEvery customer gets a page showing their number and how many are ahead, with no app and no login.
  • Called, with where to goWhen someone is called, the page changes at once and tells them where to go.
  • Nearly-up messageCustomers who left an email, or who message you on WhatsApp, get a heads-up when they are nearly up.
  • Weak signal handledWhen the live connection is weak, the page refreshes every few seconds and says so.
  • Reconnecting bannerIf the signal drops, the page says the place is safe, keeps trying and shows the last known place.
  • A number can move, honestly explainedThe page explains that a number can move when a booked guest or an urgent case is called, but the place is safe.
  • Progress through several stopsOn a multi-stop visit the page shows Stop 2 of 4 and moves the customer between stops on its own.
  • Waiting at a named placeA customer waiting for a stop that does not need them there is told they can leave and will be called back.
  • If the person asked for is awayThe page tells the customer the next available person will call them.
  • Clear messages when a visit endsFinished, left, removed, not arrived and closed for the day each get a clear message, with the reopening time.
  • Stop closed noticeIf the next stop is closed, the page says when it reopens and to speak to staff.
  • Running-late noticeOne line typed once appears on the lobby TV and on every waiting customer's page.
  • Share my placeA customer can share a view-only link of their place with a friend or family member.
  • What the friend seesThe friend sees the customer's number, how many are ahead and when they are called, and cannot change anything.
  • Copy or send on WhatsAppThe share panel offers Copy link and Send on WhatsApp with a ready message naming the shop.
  • Give up their placeCustomers can leave the line themselves, so no-shows drop.

Messages and WhatsApp

  • Updates without a fee per messageWhatsApp and email updates are included in every package, with no fee per message. Email has a monthly allowance by package.
  • Replies inside the free windowWhatsApp replies go out only inside the free window the customer opens by messaging first.
  • Updates after joining on the webAfter joining on the web or at the kiosk, one tap opens WhatsApp so updates can reach them for free.
  • Details held while WhatsApp opensThe page saves the customer's details for a few minutes and says they are not in the line until they press send.
  • A numbered list of servicesA WhatsApp join can reply with a numbered list of services and accept the customer's number back.
  • A polite reply to strangersA message to the line's WhatsApp number that cannot be matched gets an automatic reply instead of silence.
  • Line closed or fullIf someone messages to join a closed, paused, full or desk-only line, the reply says which, in plain words.
  • Opt-in message in six languagesThe ready-made send-me-updates message is worded in the customer's language.
  • Anyone can stop messagesA customer replies STOP and updates stop. Replying JOIN turns them back on. The tracking link and TV keep working.
  • The tracking link never failsIf a WhatsApp or email message cannot go, the free tracking link and the lobby TV still work.
  • Email sent as your shopVisitor emails go out under the shop's name, with a designed layout and a reply path to your inbox.
  • Your own wordingOverride the wording of each visitor message and add merge fields such as the tracking link.
  • Edit wording per languageThe wording editor has a language picker and shows which languages you edited and which use our reviewed translation.
  • WhatsApp switch for the businessOne switch turns WhatsApp off for the whole business, and each location has its own switch too.
  • Why a location is blockedA row explains why a location is not sending, such as switched off for the business or out of messages.
  • A usage view for WhatsAppA Usage tab shows messages sent, delivered, read and failed, with a location filter and a time range.
  • Nobody reached alertIf WhatsApp is on but nothing has got through recently, a banner tells you to check each location.
  • The free window explainedThe page explains that WhatsApp can only message someone who messaged you first.
  • A log of what arrivedA delivery log shows each message and whether it was accepted for delivery.
  • Shared email allowanceThe whole business shares one monthly email allowance. When it is used up, emails pause and WhatsApp and the tracking link carry on.
  • Quiet journey stops warningWhen some stops of a journey are set to quiet, the message page says no message will be sent for those stops.

Calling people

  • Action centre of big tilesTap a person and see big buttons for only the actions that make sense.
  • Grab and callGrab a customer from another counter in one step, with the reason recorded.
  • Named waiting placesPark someone at Waiting for results and call them back to a counter or their place in line.
  • Hold instead of calling an empty roomPut the next patient on hold when a room is briefly needed, and bring them back later.
  • Same wait on every screenThe staff screen, the TV and the customer's phone all show the same wait.
  • Raise to a priority groupRaise a customer to a priority group with one tap, and the change of order is explained.
  • Put back keeps priorityPutting a priority visitor back tells you they will not go to the back.
  • Not told, call themA row shows Not told - call them, so staff know to call the person out loud.
  • Duplicate walk-in warningIf you add a name that joined a minute or two ago, the screen warns you and asks to add anyway.
  • Ask the questions out loudWhen adding a walk-in, the line's questions are shown so you ask out loud and tap the answer.
  • Walk-in sent to the right lineIf the answers send the walk-in to another line, the screen says which line and how many are waiting.
  • Closed stop questionWhen the next stop of a journey is closed, you choose to skip it, end the visit, or send the visitor anyway.
  • Visits closed without a pressVisits closed automatically because nobody pressed Complete are listed so you can record what really happened.
  • Activity log of the morningEvery call, hold and cancel is listed with who did it.
  • Undo a cancelCancelled the wrong visit? Undo it within a short time (60 seconds by default) and they are back at their place.
  • A calling chair per personEach chair has its own counter, and calling for one stylist never changes another's line.

The fair order

  • One order every screen agrees onThe Queue page, the customer's phone and the lobby TV all read the same order from one place.
  • Three serving rulesChoose Keep it fair (the default), Appointments first or First come first served.
  • Changing the rule safelyChanging the rule on a line with people waiting asks you to confirm and choose Apply now or Start tomorrow.
  • Max-wait safety netA walk-in who has waited past your limit moves ahead of other walk-ins. The default is 20 minutes.
  • Priority groups and emergenciesAdd your own priority groups and an emergency option.
  • A fixed, fair ladderEmergencies first, then due bookings, then priority groups, then long-waiting walk-ins, then everyone else. Ties go to whoever joined first.
  • Bookings honoured at their timeIn the default mode a booked guest is called at their time, and walk-ins fill the gaps around them.
  • Early bookings stay out of the lineA booking joins the live line only shortly before its time, so it does not push a walk-in back or inflate their wait.
  • A late guest becomes a walk-inA booked guest who arrives after the grace window is treated as a walk-in, unless you keep late arrivals at their slot.
  • A line split by personOn a by-staff line a customer can pick a person or take whoever is free, and position is counted per person.
  • Capacity and opening hoursA line opens and closes on time and stops taking people when it is full.
  • Pause new joinsPause a line without losing anyone already waiting.
  • Serving out of orderOff by default. When you switch it on, every use is recorded.
  • Waits that learn your shopEstimates learn your own busy hours, so Saturday afternoon is not judged like Tuesday morning.

Journeys: several stops, one visit

  • One number across stopsA visit through Reception, Doctor and Pharmacy keeps one number and one link, and counts as one visit.
  • Its own route per serviceTick, per service, which stops it passes through. Medicines can skip the doctor while a consultation passes all three.
  • Stops greyed out on closed daysOn a day a stop is closed, services that need it are greyed out at join, kiosk and booking, with the stop's name and the date.
  • Stops frozen per visitWhen a visit starts its list of stops is copied, so editing the journey later never disrupts people already on their way.
  • Edit applies to new visitorsEditing or deleting a journey affects only new visitors, and you confirm you understand.
  • A notice when a journey changedThe Journeys page shows how many people are on a journey, and a visit's dialog says if its stops differ.
  • Change one visit's stopsA manager can reorder, remove, add or put back a stop on one visit, or pick the counter.
  • A safe move to the next stopCompleting a stop and creating the next ticket happen as one step, so a retry never double-advances a visit.
  • A warning before closing a needed stopA special day that closes a stop says how many booked appointments need it. Nothing is moved for you.
  • Safety-net clock per stop or visitChoose whether the max-wait clock counts from this stop or the whole visit.

Appointments and booking

  • Book onlineCustomers pick a day and a free time on a page and book without calling.
  • Free times for the dayThe page lists free slots, and says when the next open time is if the day is full.
  • Times in shop timeThe page states that all times are in the shop's local time zone.
  • Book while the line is closedEven when the line is closed now, customers can still book for later.
  • No times on a closed dayA closed day, or a day nobody who serves the line is working, offers no times.
  • If a booking could not be confirmedThe page tells the customer to check their messages before booking again.
  • When appointments are offThe page says so and asks the customer to check with the business.
  • Add to my calendarAfter booking, one tap adds the appointment to Google Calendar, or saves a calendar file that opens in Apple Calendar and Outlook.
  • Move, cancel or check inCustomers reschedule, cancel or check in from their own link.
  • A week at a glanceSee the week's appointments by line, with leave and closed days shown.
  • A day drawerIn the Week view a busy slot shows a count, and a click opens that day's list in a side drawer.
  • Filter to one lineLimit the Week view to one line.
  • Today's bookings in three groupsToday's appointments are split into Due now, Upcoming and Arrived.
  • Book for a visitorStaff can book for a visitor, choosing location, line, service, date, time and contact.
  • A free-times picker for staffMoving or creating a booking lists the free times for that day.
  • Check in a bookingCheck in sends an arrived guest into the live line. Undo check-in reverses it.
  • Spot likely no-showsBookings more likely to be missed are marked so you can remind them.
  • A named personEach booking shows the person asked for, or first available, and warns when that person is away.
  • Stranded bookings warningBookings made for a time the line is now closed are listed with a warning.
  • Not told, phone themA booking whose message could not be sent is marked so staff phone the person before it.
  • How long a late guest is heldYou decide how long a late booked client is held before the slot goes.

Lobby TV and screens

  • A screen for your waiting roomA recent smart TV or a browser stick becomes your waiting-room screen.
  • Connect with a codeThe TV shows a QR and a 6-character code. Scan it with your phone, or enter the code on your Devices page.
  • Now serving and next upThe board shows who is being served and who is next, and never goes blank.
  • Names, initials or numbersChoose whether the TV shows names, initials or just numbers. Numbers only is the default.
  • Names never sent in numbers modeWith numbers only, the TV is never sent a name at all.
  • A flash and a chimeThe board flashes and chimes, or says the number aloud, when someone is called.
  • Speak the numberChoose the voice, speed, the languages to announce in, and the exact sentence it says.
  • Press OK for soundA thin strip invites pressing OK on the remote to allow call sound, because TVs block sound until someone interacts.
  • A message on the boardType an announcement, such as a notice about opening hours, and it shows on the board.
  • Several screensAdd a screen for every room, each showing its own calls.
  • One counter's calls onlySet a screen to show a single counter's calls, and set its hours.
  • Works if the wifi dropsIf the internet drops, the TV keeps showing the last numbers instead of going blank.
  • A signal badgeA small badge shows Live, Updating slowly, Reconnecting or Offline, with the last update time.
  • An offline page after a restartA TV that restarts during an outage shows turnda's own page instead of the browser's error.
  • Resume this screenAfter a power cut the TV remembers its display. Tap Resume this screen and you need no new code.
  • A nightly refreshBetween 3am and 4am on the business's clock the lobby TV reloads itself to pick up updates.
  • Keeps the screen awakeThe display asks the browser to keep the screen on and goes full screen when you connect.
  • Controls on the TVTapping the TV shows Identify, Refresh, Re-pair, Full screen, mute and a self-test.
  • Design your own displayBuild the board with panels, pages and media, scaled to the screen.
  • Video and picturesA board can play a video or show pictures between numbers.
  • A readability warningIf numbers would be too small for the distance you set, the page warns that the back row will not be able to read it.
  • Fix it for meOne button shows which rows it would take off, then removes them so the numbers are big enough.
  • Device size and distancePick the screen size and how far away the furthest person stands, and see the biggest grid it recommends.
  • A busy-day testA switch fills the preview with a long line so you can see whether the numbers still read when it is crowded.
  • See it on other devicesA strip shows the same display on a small device, a large one and an upright one.
  • Wide or tall screensBuild the display wide for a normal TV or tall for one hung upright.
  • Fit or FillOn an odd-shaped screen choose Fit to show everything with bars, or Fill to cover the screen.
  • Bars you can colourPick the colour of the bars when the screen is not 16:9.
  • Looking after older TVsA slow nudge of the picture every few minutes, and a dim-after-hours schedule.
  • What to buyThe editor sorts devices into recommended, works and not recommended.

Kiosk and devices

  • A tablet becomes the kioskA tablet at the door shows one big Join button and resets itself for the next person.
  • An old phone works tooA spare phone left open on the kiosk page does the same job as a tablet.
  • A number for people without a phoneA walk-in with no phone gets their number on the kiosk screen and on the TV.
  • Staff use what they haveWhoever runs the desk uses an ordinary phone, laptop or tablet browser. No till or terminal is needed.
  • A customer needs only a phoneA visitor's own phone is the ticket. It keeps their place and tells them when they are nearly up.
  • Nothing to buyNo kiosk, pager or ticket printer. Use the devices you already own.

Setup

  • Setup in plain questionsAnswer a few plain questions and your lines, hours, pages and messages are ready.
  • Only the relevant questionsThe first few answers decide which later questions you see.
  • Our suggestion on every questionEvery question shows our suggestion and a Not sure, use the usual button.
  • Which parts you useTick whether you use a lobby TV, a tablet at the door, a team and groups. Questions about the ones you skip are never asked.
  • Percent doneA progress bar shows percent done, which question you are on and about how many minutes are left.
  • Save and finish laterYour answers are kept for you on any device, and you carry on from the same question.
  • Check it over firstOne page lists in plain sentences everything that will be created, with a Change button next to each.
  • All or nothingCreate this location makes everything together. If any part fails nothing is made and your answers stay.
  • Take it with youDownload your setup summary, links and QR codes as a PDF, or have it emailed to you.
  • Try it with your own phoneScan your own poster and see exactly what customers see.
  • A live previewA live preview shows the join page and the TV while you answer questions.
  • Show me a stateA menu flips the preview to each situation a visitor can meet, such as full, closed, waiting or finished.
  • Your setup in one pictureOne chart shows locations, lines and what is still missing.
  • Defaults are not gapsA location shows what is set, what is still the default and what needs attention.
  • Copy an existing locationCopy how one location runs and give the new one only its name, hours and team.
  • Design every visitor pageOne screen lists the five pages your visitors land on, and you edit each with a live phone preview.
  • Appointment page designStyle and preview the page where a visitor picks a time, and the page where they reschedule.
  • Share and get foundOne page lists every way people can reach a line, each with a ready or off status.
  • Ask a question in your own wordsThe help assistant answers from the real help articles and runs in your browser, so what you ask stays on your device.

Your words, your language

  • Correct any sentenceChange any sentence in turnda to say it your way: what customers read, the messages they get, your own screens and the emails turnda sends you.
  • Add a language turnda doesn't haveDownload one spreadsheet with a guide and a summary, get it translated, and upload it. Your customers and your team can then choose that language.
  • Labelled honestlyPages and screens in a language you added show Translated by the shop.

Languages

  • Six languagesThe product, the visitor pages and the emails work in English, Spanish, Portuguese, Indonesian, French and Arabic.
  • Arabic reads right to leftIn Arabic the whole page, the controls and the numbers flip to right to left correctly.
  • Team and visitors set separatelyWhat visitors see and what your team sees are set separately.
  • The page follows the shopThe page opens in the language you set for the location, or the visitor's own.
  • Dates and plurals done rightDates, times and plural forms follow each language's own rules, including Arabic's several plural forms.
  • Errors in your languageA refusal in the app shows in your language, not in English.
  • Visitor messages in all sixEvery visitor message exists in each language and goes out in the visitor's own language.
  • Ready before any script loadsThe join page's name and form arrive in the visitor's language before anything else has loaded.

Teams, locations and business types

  • Owner, manager and staffStaff choose their own PIN from a one-time code. The owner never sets it.
  • Switches for managersSwitches set what a manager may do.
  • Managers see their own locationsA manager only changes the locations assigned to them.
  • One dashboard for every locationSee all your locations live without switching accounts.
  • Move a customer to a quieter locationStaff can move a waiting customer to another location, and their phone says where they went.
  • Leave without chaosWhen someone goes on leave, move their appointments to cover or the first available person.
  • Is every line coveredA strip shows each day whether every line is covered, with a Fix it button.
  • Hand over the businessThe owner can hand the business to a manager with a once-only link.
  • A chair closed for the dayClose a stylist's chair and the client page says so.
  • Each role sees what it needsA manager runs the day without reaching the owner's billing page, and staff cannot reach setup.
  • Light appointments onlyturnda says plainly that it has no calendar sync, deposits or recurring bookings.
  • Plain about patient recordsturnda does not connect to patient records or take payments.
  • Connect another systemLet your records or booking system be told when a customer checks in and is called. No contact details are sent.

Reports and analytics

  • Eight plain numbersVisits, called, served, served on time, usual wait, left before served, did not turn up and satisfaction.
  • Which door they came throughCards show whether visitors came through a phone link, the kiosk, staff, WhatsApp, a connected system or a booking, and whether they were told.
  • Appointments summaryA card shows bookings made, kept, late, missed, cancelled and moved, and the no-show rate with and without a reminder.
  • Who cameA card shows walk-ins against bookings, asked-for-by-name, the language they joined in and priority visitors.
  • Busy-time forecastSee which days and hours rush, with a plain staffing tip.
  • On the floor nowSee who is at which counter, who is serving and who is free.
  • Download your reportsEvery report downloads as a CSV, Excel or PDF file.
  • Rate your visitAfter being served, a customer who left an email can give one to five stars and add a comment.
  • Usage warningsBy default the owner is warned at 80% and again at 100% of the month's visits.

Privacy and trust

  • Each business sealed offOne business can never see another business's customers, staff or settings.
  • Kept in the EUData is kept in Frankfurt.
  • You choose how longChoose how long customer details are kept, from a day to a year. The default is two days.
  • Find and erase one personLook up a visitor to see every visit held for them, and erase them if they ask.
  • Erased people stay erasedIf we ever restore from a backup, every erasure made since is applied again before turnda is used.
  • Visitors never see billing troubleWhen a business is paused for billing, visitors see only a neutral joining is paused message.
  • Cards go straight to Stripeturnda keeps only the last four digits and the card type, never the full number.
  • A grace period if a payment failsA business keeps its full package through a grace period, then drops to Free instead of being cut off.
  • Free needs no cardA new business starts on the Free package, which needs no card.
  • A visit is counted onceA visit counts toward the monthly package when you first call the person, however many stops it takes.
  • Extra visit packsPaid packages can add extra visits when you reach your limit, up to a monthly cap you set. Free cannot buy packs.
  • Try it now on turnda.comScan a QR on the website, join a sample line on your phone, and a TV on the page calls your number. Nothing you type is stored.

Some of these are set up once and then work on their own. Every feature is in every package.

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