A manager who sees their location, and nothing else
Three roles, eleven switches for what a manager may do, a PIN to sign in at the counter, and a full record of who did what — kept for a year, with customers by ticket number rather than by name.
Free for 100 visits a month · no card needed
Team, roles & permissions
There are three roles and they mean what they say. An owner has full access everywhere and handles billing. A manager runs the locations you put them in charge of — they set up lines, serve, and manage the people there, and they cannot see the location next door. Staff serve at the places you assign them and sign in at a counter with a PIN. On top of that sit eleven switches for what a manager is allowed to do, so you can hand over the day-to-day without handing over the brand, the billing or the numbers.
Step by step
Invite someone and pick their role
Owner, manager or staff. The role decides the shape of what they see.
Say where they work
A manager is scoped to the locations they run; staff to the places they serve. Someone can be on more than one.
Decide what a manager may do
Eleven switches, all on to start with. Turn off the ones you would rather keep to yourself.
Staff sign in at the counter with a PIN
No email, no password — a PIN at a counter, on a tablet the whole shift can share. An idle counter signs itself out.
Scoping is enforced, not just hidden
A manager scoped to one location does not get a filtered view of the group — they get their location. The other location’s queue, team, numbers, branding and billing are not theirs to reach, and the reports they can pull carry the same boundary. Creating a line, creating or deleting a whole location, and the priority tiers stay with the owner no matter which switches are on.
Everything else on this page
Messaging & channels
Turn a location’s WhatsApp or email on and off.
Manage the team
Invite, assign and remove people, and reset their sign-in PINs.
Edit visitor-page branding
Change the welcome message, colours and design of the visitor pages.
Rename lines & locations
Rename their own. Creating a line stays with the owner.
Delete or archive lines
Delete a line once nobody is waiting on it, or archive one so it stops taking customers but keeps its history.
Switch a line to journey mode
Turn a line into a multi-stop flow. The journey itself is still the owner’s to author.
Lobby TV & displays
Create and edit display layouts, and pair or manage devices.
See the activity log
View who changed what at their locations.
See analytics & reports
Open the dashboard and pull the named reports.
The rest of the product
Analytics
How many visits you had, how long people usually waited, how many were served on time, what they thought of it, and what to improve first — for one location, one line, or all of them.
Read moreLive queue & console
The console your team lives in. It shows who is waiting, who is next and who is over their wait — and serving the next person is a single tap.
Read moreYour brand, your pages
Your logo, your colours and your words on the join page, the tracking page, the kiosk, online booking and their appointment — designed from one panel, previewed on a phone, a tablet and a computer before anyone sees it.
Read moreCommon questions
How does someone at the counter sign in?
With a PIN at a counter — no email address and no password, which is what makes a shared tablet workable. A counter that sits idle signs itself out after a number of minutes you set, so the last person’s shift does not stay open all evening.
What is in the activity log?
Every change: settings, lines, screens, appointments, team, priority, and every action on a customer. You can filter it by action, by person, by what it applies to, and by date. It is kept for a year — and customers appear by ticket number, never by name.
Can my team message each other?
Yes. There is a message board for everyone in the account, one per line, and direct messages between people. Messages are kept for seven days — it is a shift tool, not an archive.
Is there a per-user charge?
No. The team is unlimited — there is no seat count to manage and no reason to share a login.