WhatsApp updates when your customer messages you.
When a customer messages you — by tapping “Get WhatsApp updates” on their tracking page or scanning the code at your kiosk — their updates come on WhatsApp. WhatsApp is an optional prepaid pack you turn on. Everyone else has their tracking page and email.
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WhatsApp & email
WhatsApp, text and email are extras layered on top of the tracking page, which every customer gets and which never depends on any of them. A customer who messages you — by tapping “Get WhatsApp updates” on their tracking page or scanning the code at your kiosk — gets their updates on WhatsApp if you have turned the WhatsApp pack on. A customer who joined from the web link or QR gets email if they left an address. Whatever happens to a message, the customer's place in the line is safe and their tracking page keeps updating.
Step by step
Choose the channels per line
WhatsApp stays off until you switch on a WhatsApp pack in Billing. After that, switch WhatsApp or email off for a line or a location. The tracking page works either way.
Two fixed messages
Exactly two per visit, in fixed wording in all six languages: one when they are in the line, with their tracking link, and one when their turn is near (“You’re almost up”). Someone called straight away gets no “almost up”. Neither message can be edited. Appointment messages and the review ask go by email, not WhatsApp.
WhatsApp is a prepaid pack, priced by country zone
WhatsApp charges businesses differently by country. turnda groups countries into zones and sells WhatsApp as a prepaid pack priced by zone; a new pack is bought for you only up to the limit you set, and you see the price before you turn it on.
If a message can't go out, you are told
The update is skipped rather than paid for, nothing is sent in its place, and the customer is flagged “Not told — call them” on your Queue page so a person can call their name.
A prepaid pack with the price shown first
A WhatsApp message costs a business a very different amount depending on where the customer is. turnda groups countries into zones and sells WhatsApp as a prepaid pack priced by zone, so you see the price before you turn it on, set your own limit, and are never billed for a single message. It only sends after the customer has messaged you first.
The rest of the product
Tracking page
Every customer gets a live page — no app, no login. It shows how many are ahead, and changes the moment it's their turn.
Read moreThe Queue page
The console your team lives in. It shows who is waiting, who is next and who is over their wait — and serving the next person is a single tap.
Read moreAppointments + walk-ins
Light appointments that check in to the same line as walk-ins. No separate calendar app, no double-booking, no argument about who was here first.
Read moreCommon questions
How does WhatsApp pricing work?
No WhatsApp messages come with a package. WhatsApp is an optional prepaid pack you turn on; the pack size and the price for your zone are shown before you start, and you set the limit.
What happens if a WhatsApp update can't go out?
It is skipped rather than paid for, and nothing is sent in its place — a visit carries one contact channel, so someone who gave you a mobile number gave you a number and not an inbox. They keep their live tracking page and your lobby TV, and the customer is flagged “Not told — call them” on your Queue page so a person can call their name.
Is WhatsApp switched on for my account?
Not until you turn on a WhatsApp pack in Billing, which needs a paid package. After that, each line has its own switch if you want it off. WhatsApp updates go only to customers who have messaged you first. The tracking page and the lobby TV work from your first day either way — they are the channels turnda is actually built around.
Do you send SMS?
Not in any country today. Text updates are an optional prepaid pack that stays closed in each country until we open it. The free tracking link and email always work without it.