One visit from reception to pharmacy
Some visits are not one stop. Move someone from reception to the doctor to the pharmacy as one visit — one link, one record, no new ticket and no re-registering at any desk.
Free for 100 visits a month · no card needed
Multi-stop journeys
A journey is a service with more than one stop. You define the stops once; each customer moves through them as one visit. What they do not do is start again: one tracking-page link for the whole visit, no new number at any desk, no re-registering, and any priority they were given carries with them.
Step by step
Describe the stops
Reception → consultation → pharmacy, or check-in → service → payment. Whatever your visit actually looks like.
Move people forward
When you finish with someone, send them on. They appear in the next stop's line automatically.
Their whole wait can count
Set the max-wait safety net to measure the whole visit rather than each stop, and someone who has already waited a long time is lifted sooner at the next stop. It is a setting, not the default — the default measures each stop on its own.
One link the whole way
The customer keeps the same tracking page and sees which stop they are at.
One visit, not three lines
The usual workaround is a separate queue per desk: the customer takes a new ticket at every stop, re-registers at every stop, and follows a different number each time. Journeys treat the visit as one thing — one link, one record, no new ticket — which is far less to explain at the counter, and lets you count the whole visit towards the max-wait safety net instead of each stop on its own.
Everything else on this page
Staff can add, remove or reorder a customer's stops
A customer's own journey can be changed at the counter, on the line's switch, so a visit never stalls because the manager is away.
Virtual counters
A named place to wait for something, like "Waiting for blood results". The customer's page says so, and calls them back.
The rest of the product
The Queue page
The console your team lives in. It shows who is waiting, who is next and who is over their wait — and serving the next person is a single tap.
Read moreLobby TV & displays
Pair a recent smart TV, a browser stick, a tablet or a spare monitor to show the live line and who is being served. Setup is a short address and a 6-character code, not a long web address typed with a TV remote.
Read moreAppointments + walk-ins
Light appointments that check in to the same line as walk-ins. No separate calendar app, no double-booking, no argument about who was here first.
Read moreCommon questions
Do I have to use journeys?
No. If your service is one stop, a single line is simpler and that is the default.
Can different stops be in different rooms?
Yes — each stop is served from the same console, and a display can be paired per line.
What if someone needs to skip a stop?
You can move them to whichever stop is right; the journey describes the normal path, not a locked track.