No crowd at the counter — call by number
Customers take a number, step away, and come back when it is theirs. The counter stays clear, prescriptions get dispensed calmly, and nobody is reading over anyone's shoulder.
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The bit you recognise
Six people pressed against the counter while one prescription is being checked — uncomfortable for them and impossible for the pharmacist.
Three steps, every visit
Customer takes a number by QR
A scan at the door puts them in the line without a ticket roll to refill.
They browse or step out
Their live link shows their number and how many are ahead, so they can shop or wait outside.
You call the number
The screen and their phone update together — no shouting over a busy shop.
The three parts you will actually use
Numbers on screen, names kept private
Numbers-only mode means nothing on the screen identifies a customer or what they are collecting.
How it worksDrop off, then collect
A prescription that needs dropping off and collecting later is one journey, not two separate queues.
How it worksFree call-back, however busy
The tracking link has no per-message cost, so a flu-season rush does not come with a messaging bill.
How it worksThe console your front desk runs on
Questions from pharmacies
Can customers wait outside the shop?
Yes — that is the point of the live link. They can see their position from anywhere and come back when it is close.
Does the screen reveal what someone is collecting?
No. The board shows queue position and, if you choose, a number rather than a name. It has no visibility of anything else.
Do we need special hardware?
No. Any screen with a browser works as the display, and customers use their own phones.