Terms of Service
What you get, what it costs, who owns what, and what happens when something goes wrong. In plain English, because you should be able to read it.
Version 2026-07-01 · Last updated 18 August 2026
This agreement is published in English. If it is translated into any other language, the English version governs.
1. Who these terms are between
These terms are an agreement between SKANDAN PTE. LTD. (UEN 202621966R), a private limited company incorporated in Singapore, registered at 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051 ("turnda", "we", "us"), and the business that opens an account ("you").
They cover your use of turnda. How we handle personal data is covered by our Privacy Policy, and the detail of how we handle your customers' data is on our security page.
2. What turnda does
turnda lets you run a queue or waitlist. Your customers join by scanning a code or opening a link, wait wherever they like, and are told when it is their turn — through a free tracking link, a screen in your premises, and where available a WhatsApp or email message.
turnda runs in a web browser and can be installed to a phone's home screen. There is no separate app to download, and there is no SMS.
3. Your account
You must give accurate information and keep your sign-in secure. You are responsible for what your team does in your account. You must be old enough to enter into a contract and have authority to bind the business you are signing up.
We may suspend an account for non-payment (§5) or for use that breaks §8.
4. What it costs
US$44 per location, per month, or US$440 per location, per year — the yearly rate is the cheaper of the two. One price worldwide; it does not vary by country. Every location you run is charged. Staff members are unlimited and are not charged for.
You can switch between monthly and yearly in the app. The change takes effect at the end of the period you have already paid for — there is no proration and no immediate charge. You finish the period you bought and renew at the new rate.
5. Trial, payment and cancellation
A 30-day free trial, one per account. We take card details when you sign up, but nothing is charged until day 30 and you have full access throughout. There is no free tier — the trial is the free part.
After the trial we charge automatically each month or each year through Stripe. Card details go directly to Stripe. We never receive or store a card number.
You can cancel at any time. Cancelling stops the next renewal. The period you have already paid for runs to its end and is not refunded — a monthly cancellation runs to the end of that month, a yearly one to the end of that year. We will refund a genuine billing error, such as a double charge or a wrong amount.
If a payment fails, your queue keeps running for a short grace period — currently 72 hours from the first failed charge — before new joins are paused at that location. Fix the payment and it resumes.
How long we keep your account after you leave depends on how you leave. If you close your account yourself, you can reverse it with one tap for 7 days — and after those 7 days your queue data is permanently deleted and cannot be recovered. Three things outlive it, and we would rather list them than write "nothing": a stub of the account itself (business name, account code, recovery email), our security log of account changes on its 1-year clock, and backups for roughly eight weeks — all three are described in our privacy policy, and you can ask us to clear the stub. Before you close, take the reports you want to keep: your setup exports as a file at any time, and every report downloads as CSV, Excel or PDF. If you simply stop paying — your trial ends, or you cancel and the paid period runs out — we keep the account for 90 days so you can come back by adding a card without redoing your setup. You can ask us to delete an account sooner either way.
6. Who owns what
You own your data. Everything you and your customers put into turnda — your setup, your queue records, your customers' details — remains yours. We do not acquire ownership of it by holding it.
We own turnda. The software, its design, its name and its brand remain ours. Using turnda does not transfer any of that to you; you get permission to use the service while your subscription lasts.
You give us only the permission we need to run the service for you — to store, transmit and display your data so that turnda works, and to keep backups. Nothing wider. Feedback you give us, we may use to improve the product.
7. Artificial intelligence — a commitment, not a disclaimer
We do not use your data, or your customers' data, to train artificial intelligence. Specifically: we do not send it to any external AI service — no such service is connected to turnda; we do not use it to train any shared or general-purpose model, ours or anyone else's, and will not start without your explicit agreement; and we do not sell or license it to anyone for AI training or any other purpose.
What we do do: turnda predicts wait times, busy periods and no-show risk. Those predictions are ordinary statistics calculated from your own past visits, used only for you. Your data does not inform another business's predictions.
8. What you may not do
Use turnda to break the law; send marketing through it, other than the built-in review request described below — queue notifications themselves are service messages only; harass anyone; upload things you have no right to upload; try to break, overload or reverse-engineer the service; resell it as your own; or use it to collect personal data you have no proper basis to collect.
You are responsible for what you ask your visitors for. turnda lets you choose which fields to request. Asking for more than you need is your decision and your responsibility.
The one thing we send on your behalf that is not a queue notification. If you switch on the review request and add a review link, turnda emails your visitor once after their visit asking them to review your business. It is a real marketing message and we treat it as one: it is off until you add the link, you can turn it off per location, it goes by email only, at most once per visit and no more than once per customer inside the cooldown you set, and it carries one-click unsubscribe. Sending it is not a breach of the prohibition above — it is a feature you switched on. What you may not do is use the queue notifications themselves to advertise.
9. Your customers' data
Your visitors' data is yours to control and ours to process on your instructions. You decide what is collected and how long it is kept — anywhere from 24 hours to a year, and 48 hours unless you change it. We hold it, protect it, and delete it on your schedule. Our security page lists every company that processes data on our behalf and where it runs.
What you accepted when you created your account is this section together with our privacy policy, at the version published on the day you signed up — that is the data-processing agreement between us, and we record which version you accepted.
A separate, formally negotiated data-processing agreement is being prepared with our lawyer. Until it is signed we will not claim to offer one, and our security page says so plainly.
10. Availability — what we do and do not promise
We do not offer a service-level agreement. There is no uptime commitment, no service-credit scheme and no availability target in these terms. We would rather say that than promise a number we cannot yet stand behind.
What we do commit to is design: the free tracking link and the on-site screen are the floor and keep working on their own, so a messaging problem does not stop your queue.
11. Limits on our liability
We will provide turnda with reasonable care and skill. Nothing in this section limits that obligation; it limits what we must pay if we fall short of it.
The cap. Except for the matters in §11.4 below, our total liability to you for all claims arising in any 12-month period — in contract, in tort including negligence, for breach of statutory duty, or otherwise — will not exceed the total fees you paid us in the 12 months immediately before the event giving rise to the claim. If the event happens before you have paid us anything, for example during your free trial, our total liability for it will not exceed US$500.
What we are not liable for. Subject to §11.4: indirect, special, incidental or consequential loss; loss of profits, revenue, business, goodwill, anticipated savings or opportunity; and loss or corruption of data to the extent it results from your own act or omission, or from your choice of retention settings.
§11.4 — what is not capped or excluded. Nothing in these terms limits our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for anything that cannot lawfully be limited under Singapore law or under any mandatory law of your own country that applies to you; or for our own breach of our data-protection obligations, for which a separate and higher limit applies — the greater of US$25,000 or three times the fees you paid us in the preceding 12 months.
Your data. We keep nightly backups. You remain responsible for exporting anything you would not want to lose, and here is exactly what that means: turnda exports your setup — locations, lines, stations, journeys and your message wording — as a file at any time from within the product, and every report downloads as CSV, Excel or PDF. Individual visit records are not in that export, because we delete visitors' details on the retention window you set rather than warehousing them. Take the reports you need while the data is still inside your window; anything else, ask us.
Your responsibility to us. You will indemnify us against claims, losses and reasonable costs arising from your collection or use of visitor data in breach of applicable data-protection law — for example asking your visitors for information you have no proper basis to collect, or recording health or disability information in a staff note without a lawful basis; from your use of turnda in breach of §8; or from content, branding or images you put into turnda that you had no right to use. This does not apply to the extent the claim is caused by our own breach of these terms or our own negligence.
Time limit. Any claim under these terms must be brought within 12 months of the date you became aware, or reasonably should have become aware, of the circumstances giving rise to it.
12. Governing law and disputes
These terms, and any dispute arising out of them or their subject matter, are governed by the laws of Singapore, without regard to its conflict-of-laws rules. The courts of Singapore have exclusive jurisdiction to settle any dispute arising out of or in connection with them.
Where local law says otherwise: if you are in a country whose law gives you rights that cannot be contracted out of, or that requires disputes to be heard locally, nothing above deprives you of those rights or of the protection of those mandatory provisions.
Before going to court, we each agree to raise the dispute in writing and try in good faith to resolve it within 30 days before starting proceedings. This does not stop either of us seeking urgent injunctive relief. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
13. Changes to these terms
We may update these terms. For anything significant we will tell account holders in advance, and the updated terms take effect on the date stated. If you do not accept a change, you may cancel under §5.
14. Ending the agreement
You may cancel at any time (§5). We may end the agreement if you break these terms, if payment fails beyond the grace period, or if we stop offering the service — in which case we will give you reasonable notice and a way to export your data, on the terms described in §11.
15. Contact
Questions about any of this: legal@turnda.com. It reaches a person.
For anything that is not about these terms — sales, general questions — hello@turnda.com is the faster route.
These terms are with our lawyer for review. We have published them rather than holding them back because a real agreement you can read and argue with is better than a promise that one is coming. If a clause changes after that review, we will tell account holders and update the version above.
Also see our privacy policy and our security page, which lists every company that processes data on our behalf.