Reach people on the app they already have open
A heads-up when their turn is close, on the app already open on their phone — with no per-message rate to pass on to you, in any country.
30-day free trial · card upfront · cancel anytime · works worldwide
WhatsApp & email
WhatsApp and email are best-effort extras layered on top of the free tracking link, which every visitor gets and which never depends on either of them. Which one a visit uses follows how the visitor joined, not what they typed: joining by WhatsApp opens a free 24-hour window and their updates arrive there; joining from the web link or QR, they get email if they left an address. Whatever happens to that message, the visitor's place in the line is safe and their tracking page keeps updating.
Step by step
Turn on the channels you want
WhatsApp and email are per-line toggles. Off unless you need them; the tracking link works either way.
Messages send themselves
Nine moments — a heads-up as their turn approaches, a move to another line, the next stage of a journey, and the four booking ones. Each has its own switch.
WhatsApp is free because the customer starts it
WhatsApp only bills a business for conversations the business starts. turnda replies inside the free 24-hour window the customer's own message opened, and sends nothing outside it — so there is no per-message rate to pass on.
If a message can't go out, you are told
The update is skipped rather than paid for, nothing is sent in its place, and the guest is flagged Not told yet on your queue so a person can call their name.
No per-message bill, in any country
A WhatsApp message costs a business a very different amount depending on where the customer is — more than tenfold between the cheapest and most expensive markets. Most tools pass that on, or quietly give you less outside their home market. turnda does neither, because it never buys a WhatsApp message: it only replies inside the free window the customer themselves opened, and skips the update rather than paying when that window has closed. There is no meter, no message credit and no country rate in your price — which is why one flat rate works the same everywhere.
The rest of the product
Free tracking link
Every visitor gets a live web page showing their place in line. It updates by itself, costs nothing per person, and works on any phone without an app.
Read moreLive queue & console
The console your team lives in. It shows who is waiting, who is next and who is over their wait — and serving the next person is a single tap.
Read moreAppointments + walk-ins
Light appointments that check in to the same queue as walk-ins. No separate calendar app, no double-booking, no argument about who was here first.
Read moreCommon questions
How many WhatsApp messages are included?
There is no bundle to count. Nothing is billed per message and there are no message credits to buy, so the question a plan usually answers does not arise. Each location does carry a monthly safety ceiling so a bug or a runaway line can never turn a free channel into a surprise; ordinary use is nowhere near it, and the exact figure is in the Help centre's limits reference.
What happens if a WhatsApp update can't go out?
It is skipped rather than paid for, and nothing is sent in its place — a visit carries one contact channel, so someone who gave you a mobile number gave you a number and not an inbox. They keep the live tracking link and your lobby screen, and the guest is flagged Not told yet on your queue so a person can call their name.
Is WhatsApp switched on for my account?
WhatsApp updates need a WhatsApp number live for your account; until then the join QR points at the ordinary web form and no WhatsApp messages are sent. The live tracking link and the lobby screen work from your first day either way — they are the channels turnda is actually built around.
Do you send SMS?
No. turnda uses the free tracking link, WhatsApp and email. SMS is deliberately not part of the product.