One visit from reception to pharmacy
Some visits are not one stop. Move someone from reception to the doctor to the pharmacy as one visit — one link, one record, no new ticket and no re-registering at any desk.
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Multi-stage journeys
A journey is a service with more than one stop. You define the stages once; each visitor moves through them and keeps their place in each stage's line by when they first arrived — they never drop to the back. What they do not do is start again: one tracking link for the whole visit, no new number at any desk, no re-registering, and any priority they were given carries with them.
Step by step
Describe the stops
Reception → consultation → pharmacy, or check-in → service → payment. Whatever your visit actually looks like.
Move people forward
When you finish with someone, send them on. They appear in the next stage's line automatically.
Their whole wait can count
Set the max-wait safety net to measure the whole visit rather than each stop, and someone who has already waited a long time is lifted sooner at the next stage. It is a setting, not the default — the default measures each stop on its own.
One link the whole way
The visitor keeps the same tracking link and sees which stage they are at.
One visit, not three queues
The usual workaround is a separate queue per desk: the customer takes a new ticket at every stop, re-registers at every stop, and follows a different number each time. Journeys treat the visit as one thing — one link, one record, no new ticket — which is far less to explain at the counter, and lets you count the whole visit towards the max-wait safety net instead of each stop on its own.
The rest of the product
Live queue & console
The console your team lives in. It shows who is waiting, who is next and who is over their wait — and serving the next person is a single tap.
Read moreLobby TV & screens
Pair any TV, tablet or spare monitor to show the live line and who is being served. Setup is a code on your phone, not a URL typed with a TV remote.
Read moreAppointments + walk-ins
Light appointments that check in to the same queue as walk-ins. No separate calendar app, no double-booking, no argument about who was here first.
Read moreCommon questions
Do I have to use journeys?
No. If your service is one stop, a single line is simpler and that is the default.
Can different stages be in different rooms?
Yes — each stage is served from the same console, and a screen can be paired per area.
What if someone needs to skip a stage?
You can move them to whichever stage is right; the journey describes the normal path, not a locked track.