A branch manager who sees their branch, and nothing else
Three roles, ten switches for what a manager may do, a PIN to sign in at the counter, and a full record of who did what — kept for a year, with guests by ticket number rather than by name.
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Team, roles & permissions
There are three roles and they mean what they say. An owner has full access everywhere and handles billing. A manager runs the locations you put them in charge of — they set up lines, serve, and manage the people there, and they cannot see the branch next door. Staff serve at the places you assign them and sign in at a station with a PIN. On top of that sit ten switches for what a manager is allowed to do, so you can hand over the day-to-day without handing over the brand, the billing or the numbers.
Step by step
Invite someone and pick their role
Owner, manager or staff. The role decides the shape of what they see.
Say where they work
A manager is scoped to the locations they run; staff to the places they serve. Someone can be on more than one.
Decide what a manager may do
Ten switches, all on to start with. Turn off the ones you would rather keep to yourself.
Staff sign in at the counter with a PIN
No email, no password — a PIN at a station, on a tablet the whole shift can share. An idle station signs itself out.
Scoping is enforced, not just hidden
A manager scoped to one branch does not get a filtered view of the group — they get their branch. The other location’s queue, team, numbers, branding and billing are not theirs to reach, and the reports they can pull carry the same boundary. Creating a line, and creating or deleting a whole location, stays with the owner no matter which switches are on.
Everything else on this page
Messaging & channels
Turn a location’s WhatsApp or email on and off.
Manage the team
Invite, assign and remove people, and reset their sign-in PINs.
Edit visitor-page branding
Change the welcome message, colours and design of the visitor pages.
Rename lines & locations
Rename their own. Creating a line stays with the owner.
Delete or archive lines
Delete a line once nobody is waiting on it, or archive one so it stops taking visitors but keeps its history.
Switch a line to journey mode
Turn a line into a multi-stage flow. The journey itself is still the owner’s to author.
TV boards & screens
Create and edit board layouts, and pair or manage screens.
Priority tiers
Add, rename, enable and remove tiers. These are account-wide, so this one is for owners and account-wide managers.
See the activity log
View who changed what at their locations.
See analytics & reports
Open the dashboard and pull the named reports.
The rest of the product
Multi-location
See how busy every location is at a glance, and move a waiting visitor to a quieter branch. Built for the operator running more than one front desk.
Read moreAnalytics
How many you served, how long people waited, what they thought of it, and how many never turned up — each against the period before, for one branch or all of them.
Read moreLive queue & console
The console your team lives in. It shows who is waiting, who is next and who is over their wait — and serving the next person is a single tap.
Read moreCommon questions
How does someone at the counter sign in?
With a PIN at a station — no email address and no password, which is what makes a shared tablet workable. A station that sits idle signs itself out after a number of minutes you set, so the last person’s shift does not stay open all evening.
What is in the activity log?
Every change: settings, lines, screens, bookings, team, priority, and every action on a guest. You can filter it by action, by person, by what it applies to, and by date. It is kept for a year — and guests appear by ticket number, never by name.
Can my team message each other?
Yes. There is a message board for everyone in the account, one per line, and direct messages between people. Messages are kept for seven days — it is a shift tool, not an archive.
Is there a per-user charge?
No. The price is per location and the team on it is unlimited — there is no seat count to manage and no reason to share a login.