One screen, one clear next person
The console your team lives in. It shows who is waiting, who is next and who is over their wait — and serving the next person is a single tap.
30-day free trial · card upfront · cancel anytime · works worldwide
Live queue & console
The console is the live picture of your line. Everyone who has joined appears in the order the serving engine decides, with how long they have waited and roughly when they will be seen. Staff never drag rows around or decide who is next — they act on the person the engine has already put at the top.
Step by step
Everyone lands in one line
Walk-ins who scanned the QR, people you added at the counter, and appointment holders who have checked in all flow into the same list.
The engine orders it, not your staff
Emergencies first, then bookings that are due, then everyone else by arrival — with a max-wait safety net that lifts anyone waiting too long.
Serve in one tap
Tap the next person. They are notified instantly, the lobby TV updates, and the line re-flows behind them.
Handle the messy cases
No-shows, people who stepped out, someone who needs to come back later — each has a clear action rather than a workaround.
Staff never re-rank the line
Ordering lives in one engine that every surface reads from — console, tracking link, lobby TV and the setup preview all show the same position, because they all ask the same code. That is why nobody at the counter has to defend a decision they did not make.
Everything else on this page
Close the door without throwing anyone out
Pause new joins for a rush or for closing time. The people already waiting are untouched and still get served.
Say you are running late, for nothing
Put a line of your own words on the lobby TV and on every waiting customer’s page at once. No message is sent, so it costs nothing at any volume.
A proper priority tier, not a favour
Define your own tiers — senior, vulnerable, VIP, whatever you need — colour-coded and account-wide. An emergency is always available separately.
Filter the line in one tap
Everyone, emergencies, booked, priority, running late, or walk-ins only.
Hold, missed and recently served
Their own tabs, so somebody who stepped out or did not answer is parked rather than lost.
Two kinds of hold
Park someone until they come back, or hold them at this counter so nobody else takes them.
Cap the line
Stop new joins past a number you set — counted as tickets or as heads — and cap the biggest group you will accept.
Opening hours, breaks and holidays
Hours per day with a second window for a break, and a special day that overrides the week for a one-off closure. Closed means nobody can join, and it re-opens itself.
Three screen densities
Compact for a busy desk, relaxed for a monitor across the room, and one in between.
Clean up after the day
A called guest who never came is cleared automatically, and a visit somebody forgot to finish closes itself rather than distorting your wait figures.
See who is up next
A standing panel of the next few people, and how many are behind them.
Only the legal actions are offered
Act on somebody and you get the actions their state allows — a big labelled tile each, one click, with the ones that cannot be undone kept separate.
The rest of the product
Free tracking link
Every visitor gets a live web page showing their place in line. It updates by itself, costs nothing per person, and works on any phone without an app.
Read moreMulti-stage journeys
Some visits are not one stop. Move someone from reception to the doctor to the pharmacy as one visit — one link, one record, no new ticket and no re-registering at any desk.
Read moreLobby TV & screens
Pair any TV, tablet or spare monitor to show the live line and who is being served. Setup is a code on your phone, not a URL typed with a TV remote.
Read moreCommon questions
Can staff override the order?
They can mark someone an emergency, or send someone back into the line — both are explicit, logged actions. What they cannot do is quietly drag one person above another, which is what causes arguments at the counter.
What happens if someone does not show up?
Mark them a no-show and the line moves on. If they turn up later you can bring them back without making them start over.
Does it work on a phone?
Yes — the console runs in any browser, so a tablet or phone at the counter works exactly like a desktop.
Can I stop new people joining without kicking anyone out?
Yes — pause new joins. It is a button on the console and a setting on the line. Everyone already waiting is unaffected and still gets served; only new arrivals are turned away, and you switch it back on when the rush passes.
How do I tell everyone we are running late?
Type a line into the running-late banner. It appears on the lobby TV and on every waiting customer’s page at once. Nothing is sent to anybody, so it costs nothing however many people are waiting.
Can I give priority to elderly or vulnerable customers?
Yes, and properly. You define your own priority tiers — senior, vulnerable, VIP, whatever fits — and raise somebody into one from the console. They are colour-coded and account-wide, and a genuine emergency is a separate action on top.