For physiotherapy & rehab clinics

Back-to-back sessions, without the early arrival sitting in your treatment room

Physio runs on the clock, and it slips. When a session overruns, everyone behind it needs to know — not by asking your receptionist, but on the phone in their hand.

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The bit you recognise

One session overruns by ten minutes and the whole afternoon slides. The 3pm is already sitting in reception, the 3:30 is in the car park, and neither has been told anything.

How it works here

Three steps, every visit

1

They check in when they arrive

A scan tells you they are here, so the therapist knows without anyone knocking on a door mid-treatment.

2

The live link carries the slippage

If you are running late, the wait on their phone reflects it. Nobody has to ring the desk to ask.

3

You call them in when the room is free

One tap. They walk in as the room is turned around instead of watching you turn it around.

See it work

The console your front desk runs on

Questions from physiotherapy

Most of our patients are booked. Is a queue still useful?

That is exactly where it earns its keep. A booking says what time you intended to start; a queue says what time you will actually start. Patients mind the second one, and only one of the two is currently on their phone.

Can a patient see their whole course of treatment?

No — turnda handles the visit, not the care plan. It tells them where they are in today's line and when to come in. Their programme lives in your clinical system.

What if a therapist runs 20 minutes late all afternoon?

Everyone behind them sees it, at the same time, without being told individually. That is the difference between a delay and a complaint.

Can we run a line per therapist?

Yes, and patients can be routed to the therapist they are seeing. Lines are not charged for, so there is no reason to squeeze everyone into one.

Run a smoother front desk.

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