Consultation, treatment, then the herbs counter — as one visit
A TCM visit is rarely one stop. The patient sees the physician, has treatment, then waits again for herbs to be dispensed — and at each step, in most clinics, they take a new paper ticket and explain themselves again.
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The bit you recognise
The patient is seen quickly, then waits forty minutes at the dispensary because that counter has its own queue and no idea they were ever seen.
Three steps, every visit
They join once, at the door
One scan puts them in the line for the physician — and that same visit carries through everything that follows.
Each stage hands over automatically
When the consultation ends, they move into the treatment line, then the dispensary line, keeping their place rather than starting again.
They wait wherever suits them
Herbs take time to prepare. The live link means that time can be spent outside rather than on a chair by the counter.
The three parts you will actually use
Consultation → treatment → herbs
Three stops, one visit. This is the single feature that changes a TCM clinic's day, and it is the reason a multi-stage queue is not the same thing as a waiting list.
How it worksA screen the whole room can follow
Show numbers rather than names — helpful in a busy shopfront clinic where the waiting area is visible from the street.
How it worksNo app, and no per-message cost
Older patients will not install anything. A link that opens straight to a page is the only thing that gets used, and it costs nothing to send them one.
How it worksThe console your front desk runs on
Questions from tcm clinics
Our dispensary has its own queue. Can they be joined up?
Yes — that is exactly what a journey does. The dispensary becomes a stage of the same visit rather than a separate line: one tracking link, no second ticket, and no re-registering. If you want a long first wait to count, set the max-wait safety net to measure the whole visit rather than each stop.
Many of our patients are elderly and will not install an app.
There is nothing to install. Scanning opens a web page, and staff can add someone by hand and call the number out loud instead. The screen on the wall works for anyone who would rather watch it.
Can the screen and the page show Chinese?
Not yet, honestly. turnda ships in English today. The framework for more languages is built and the translations are not done, so we would rather tell you that now than after you sign up.
Can we run acupuncture and consultation as different lines?
Yes, and a patient can hold a place in a sequence of them. Lines cost nothing extra, so model your clinic as it actually runs.